top of page

Shipping & Returns

1. Shipping Coverage:

  • Jones Inck LLC ships products both locally and nationally. For international shipping queries, please contact us directly.

2. Shipping Costs:

  • Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before finalizing your order.

3. Processing Time:

  • Orders typically take 5-7 business days to process before they are shipped. This is subject to the complexity and size of the order.

4. Delivery Time:

  • Delivery times vary based on the shipping option chosen and the delivery location. Standard delivery times within the contiguous United States are [insert time frame, e.g., 5-7 business days].

5. Tracking Your Order:

  • Once your order is shipped, we will provide you with a tracking number via email so you can track its progress.

6. Shipping Carriers:

  • We use [insert preferred carriers, e.g., UPS, FedEx, USPS] for shipping. The choice of carrier depends on the size of the order and the shipping destination.

7. Damaged or Lost Orders:

  • In the rare event that your order is lost or arrives damaged, please contact us immediately at hello@jonesinck.com or 972-803-3969.

No Returns Policy for Jones Inck LLC

1. Customized Product Policy:

  • Due to the personalized nature of our products, Jones Inck LLC does not accept returns. All sales are final once the customer approves the design and the product goes into production.

2. Quality Assurance:

  • We are committed to delivering high-quality products. Each order undergoes a thorough quality check before shipping to ensure it meets our standards and your expectations.

3. Order Discrepancies:

  • If there is a discrepancy or defect in your order, please contact us within 3 business days of receiving your products. We will assess the issue and work diligently to provide a suitable solution, which may include a replacement or a credit.

4. Cancellation Policy:

  • Order cancellations are only accepted before the design has been approved and the product has entered the production phase.

5. Customer Service:

  • Our team is dedicated to ensuring your satisfaction. For any questions or concerns about your order, please reach out to us at hello@jonesinck.com or call 972-803-3969.

bottom of page