FAQ

Jones Inck LLC specializes in custom embroidery, apparel printing, and a wide range of promotional products. We provide personalized solutions to elevate your brand's presence through high-quality, custom-designed merchandise.

To place an order, select your garment or product, upload your artwork, and approve the sample mock-up we provide. Once you approve the design and make the payment, we'll process and fulfill your order. You can start this process by visiting our website, calling us at 972-803-3969, or visiting us in Downtown Duncanville.

Yes, you can bring your own garments. However, we recommend checking with us first regarding the suitability of the fabric for our embroidery or printing processes.

Turnaround times vary depending on the complexity and quantity of the order. Once we understand your specific needs, we can provide a more accurate timeframe.

Absolutely! We have a team of skilled designers who can help bring your ideas to life. You can discuss your design requirements with us, and we'll create a custom design for you.

We accept various forms of payment, including major credit cards, debit cards, and online payment options. Please contact us for more details on our payment methods.

Yes, we can provide a digital mock-up of your design. For larger orders, physical samples may also be arranged upon request.

Due to the custom nature of our products, returns or exchanges are generally not accepted. However, if there's an issue with the quality or accuracy of your order, please contact us immediately to discuss a resolution.

You can reach us by email at hello@jonesinck.com, call us at 972-803-3969, or visit our store at 206 N. Main St., Downtown Duncanville.